Shipping and Returns

Delivery

  • We strive to deliver your heated towel rails and bathroom accessories as efficiently as possible.
  • Order Processing: 2-5 business days. Once your order is confirmed by payment, it will be processed and shipped within 2-5 business days.
  • Delivery Times: these may vary based on the specific item, quantity, location and stock availability. The delivery times listed below are guidelines as we do use third party courier services and so we cannot guarantee delivery timeframes. Please also allow for longer timeframes during high-volume sale or order periods.
    • Standard Delivery: Estimated delivery timeframe, 2-7 business days
    • Express Delivery: Estimated delivery timeframe, 1-3 business days
  • Delivery Fees: For accurate shipping/delivery costs please refer to the amounts calculated at checkout. As guide please see the delivery costs below:
    • Free Shipping: Free shipping is available on orders over AUD $199 to major urban centres for orders that do not contain oversize products.
    • Orders below AUD $199: A shipping charge of AUD $15  will be added to Orders of value below AUD $199.
    • Oversize Products: Any orders that contain a product where the shipping size exceeds 1.05m on any dimension will attract a further surcharge of value depending upon the destination. Please see the shipping calculation at check out for the exact cost.
    • Express Shipping: Express shipping is available at an extra cost of AUD $25 for orders excluding any Oversize Products. Please see the shipping calculation at check out for the exact cost.
  • Tracking Information: Upon shipment, you will receive a tracking number via email to monitor the progress of your delivery.

Returns

  • Once your return is received and inspected, we will process your refund within 2 – 5 business days. Refunds will be made to the original payment method.
  • Partial Refunds: Partial refunds may be granted if items are not returned in their original condition.
  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to a product fault or error. If the return is due to our error, we will cover return shipping fees.
  • Exchanges: Exchanges are not offered. If you require a different product, please place a new order and return the original for a refund.

Refunds

  • We want you to be completely satisfied with your heated towel rails and bathroom accessories. If you are not, eligible items can be returned within 30 days of receipt.
  • Eligibility: Returns are accepted for items that are unused, uninstalled, and in their original packaging. Items that have been installed or used cannot be returned unless faulty.
  • Non-returnable Items: Custom-sized or specially ordered items may not be eligible for return.
  • How to Return: To initiate a return, please contact our Customer Service team at info_aus@bathroombutler.com for return instructions.

Faulty or Damaged Items

If your heated towel rail or bathroom accessory arrives damaged or is faulty, please contact us at info_aus@bathroombutler.com  within 7 days of receipt. We will arrange for a replacement or full refund, including any shipping fees incurred.

Product Warranties

Our heated towel rails and bathroom accessories comes with a warranty to ensure quality and longevity. Please check the specific warranty information included with your product. If you experience any issues covered under warranty, contact us, and we will guide you through the process.

Contact Us

For any questions regarding our Delivery, Return, and Refund Policy, or assistance with any of our products, please reach out to our Customer Service team at info_aus@bathroombutler.com.