Offering peace of mind
Manufacturing Warranty: The Bathroom Butler® heated towel rails (HTRs) are manufactured from stainless steel. All stainless steel components of Bathroom Butler’s HTRs, excluding the colour finishes, the heating element, PTSelect Switch and TDC Timer, are guaranteed against any manufacturing defects for a period of 15 years from the date of purchase, as printed on the sales docket, which must be provided as proof of purchase upon return of the goods. This updated Guarantee only applies to HTRs purchased after 1 January 2020, all HTRs purchased prior to 1 January 2020 but before 1 August 2013 carry a 10 Limited Guarantee. All HTRs purchased prior to 1 August 2013 carry a 5 Limited Guarantee.
Heating Element: The heating element is guaranteed against any manufacturing defects for a period of 5 years from the date of purchase.
Controllers: The controllers which include the PTSelect Switch and TDC Timer are guaranteed against any manufacturing defects for a period of one year from the date of purchase.
Colour Finishes: All PVD coated and other colour finishes are guaranteed against any manufacturing defects for a period of one year from the date of purchase.
Excluded from this warranty are damages resulting from force majeure (Acts of God), including, but not limited to, lightning and floods, fair wear and tear, misuse, wilful damage, negligence, repair of device without the approval of Bathroom Butler or damage resulting from incorrect installation.
The manufacturer’s liability is limited to repair or replacement of HTRs only. No claim for consequential damage and/or labour and/or transport will be entertained. Damages arising from misuse of the HTRs will render the warranty invalid.
This warranty is only valid when the product has been purchased from an authorised reseller or country/territory distributor, and is only valid within the geographical borders of the country/territory that it was originally purchased. This warranty only extends to the original purchaser of this product and is not transferable.
*Some products or ranges are only available in selected geographical regions