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Shipping and Returns
- All orders are shipped out of the Bathroom Butler warehouse in Miami.
- Generally, orders are processed within 1-2 working days.
- Shipping on orders of value over USD 150 is free within the US. Orders with value below USD 150 will have a USD 12 shipping charge.
Returns and Refunds
- If within the 30 day period since your purchase you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.
- Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
- To be eligible for a return, your item in the same condition that you received it. It must also be in the original packaging.
- Please send us an email firstname.lastname@example.org of your intended return and provide your order number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 days of receiving the returned products.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.