Heated Towel Rails FAQ's Bathroom Accessories FAQ's

FAQ Heated Towel Racks

Every part of Bathroom Butler’s heated towel rails is reparable and replaceable making it 100% serviceable. We use the latest manufacturing methods such as laser tube cutting and we have patented a reliable and innovative method of assembly for some of the most unique solutions in manufacturing.

SAFETY

Are heated towel rails safe?

Yes, they are safe to use however a heated towel rail is a heating device and thus should be treated as such and used for its intended purpose.

Are the temperatures of Dry Element Technology (DET) heated towel rails safe?

Yes, all our DET heated towel rails are tested and conform to the IEC 60335-1 and IEC 60335-2-43 safety standards which specify the safe temperature limits.

Are there any other international safety standards that specify safe surface temperatures?

No, the IEC 60335-1 and IEC 60335-2-43 are the only international safety standards that are recognized in most countries around the world that contain specifications of safe working temperatures.

Does the surface of a DET heated towel rail increase in temperature when covered?

Yes, thanks to Direct Intelligent Heating, the area under the towel increases in temperature when the towel is placed on the towel rail. This process does not use any additional electricity. It is also important to note that it is only the covered surfaces that increase in temperature, not the entire rail. This is a benefit of not having any fluid in the heated towel rail. The uncovered and exposed surfaces remain below an absolute temperature of 55°C.

INSTALLATION

Are the heated towel rails safe to use in a damp environment?

Yes, dry element heated towel rails are perfectly safe to use in a damp environment as they have International Protection rating of IPX5 and have been tested and comply with the relevant international safety standard.

Can I install the heated towel rail above my bath?

Bathroom Butler heated towel rails have an IPX5 rating and are therefore certified to be installed in zones 1, 2 and 3 in a bathroom which includes the area above a bath. Certification is available upon request.

What is the best height to install my heated towel rail?

There is no specific height that a heated towel rail must be installed at, in most cases it is a personal choice.

Are the heated towel rails easy to install?

Yes, they are easy to install and each heated towel rail is supplied with simple installation instructions along with a mounting template for accurate measuring.

I want to install my heated towel rail on plaster at the top and on tiles at the bottom, how can I install it across these different heights?

As an optional extra, Bathroom Butler can supply mounting extensions for the top section to ensure that the towel rail remains parallel to the wall.

Can I install my heated towel rail myself?

Yes, you can install your heated towel rail yourself, but according to the law a registered electrical wireman needs to connect your heated towel rail to the electrical mains.

I assume the cable must be fitted before tiling?

Bathroom Butler heated towel rails allow for both visible and hidden wiring depending on the customer’s choice. However hidden wiring is more aesthetically appealing and the conduit would have to be installed into the wall for the cable to run through before tiling. Each heated towel rail is supplied with 700mm of cable.

Can I install my heated towel rail with the electrical outlet (EO) at the top?

Yes. Only Bathroom Butler DET towel rails can be installed with the EO at the top. This is done by simply turning the Bathroom Butler DET towel rail upside down.

What are the installation dimensions and requirements?

Refer to the specifications of the specific heated towel rail.

What is a double pole isolator and do I require one?

A double pole isolator is a disconnecting switch that disconnects both live and neutral conductors in a single phase supply. In other words it isolates the appliance from any electricity. The heated towel rail must be connected to an isolator, where
a) the isolating switch is within 1.5m of the heated towel rail or
b) in a distribution board (if the isolating switch can be locked in the open position) or
c) a socket outlet (plug socket) where it is recommended that the heated towel rail is within 3m of the plug socket.

PRODUCTS

What is the purpose of a heated towel rail?

The primary purpose of heated towel rails is to dry towels, which makes them a necessity. By using heated towel rails, users can benefit from dry towels, reduced water and electricity consumptions, and a beautiful storage solution that prevents a damp environment on the surface of bath towels for bacteria and mould.

Why do I save water and electricity by using a heated towel rail?

By using a heated towel rail consumers are completely drying their bath towels after each use, therefore eliminating the need to wash and tumble dry towels as often, thereby saving electricity and water.

What wattage does a heated towel rail run at?

Bathroom Butler heated towel rails use similar wattage to that of 1 or 2 incandescent light bulbs, therefore a heated towel rail is very cost effective. The average wattage of a heated towel rail is between 60W and 100W. Please refer to the technical pdf file of the specific model for the exact wattage.

Will my heated towel rail rust?

No, all polished heated towel rails are made from Grade 304 Stainless Steel which is rust resistant.

What are heated towel rails made from?

All polished heated towel rails are made from Grade 304 Stainless Steel, which is 100% recyclable.

How can I take care of my Stainless Steel Product?

To clean the product firstly switch OFF your heated towel rail and allow it to cool down. Secondly wipe it down with a warm damp cloth then buff it dry.

  • Removing light scratches: Metal polish can be used to remove light scratches or blemishes.
  • Tile grout cleaner is out: Never use tile grout cleaner on your Grade 304 Stainless Steel products, as it will cause brown marks that are almost impossible to remove. If you are retiling your bathroom – it is always better to remove any stainless steel fittings or fixtures beforehand, and only re install them once the grout has been successfully applied and the excess tile grout has been removed.
  • Steel wool is a no-no: Never scour the surface with steel wool, as it will cause scratches on your Stainless Steel product and it will contaminate the surface.
  • Chlorine will damage the surface: Avoid any household detergents that contain Chlorine as this can affect the surface finish of your Stainless Steel product.
How should you fold the towel over the heated towel rail?

For optimum drying, we recommend that a towel is folded twice creating 4 layers and then placed on the horizontal bars of the heated towel rail. By folding the towel in 4 layers, the heat is trapped under the towel which then slowly seeps through the layers of the towel drying it more quickly and efficiently, and adding some warmth at the same time. The bottom of the towel should not extend 150mm below the bottom horizontal bar.

Some More Tips: Don’t “snake” the towel through the bars as the heat will just escape into the air. Don’t place more than 4 layers at a time as this may prevent the outer layer from drying.

What is DET?

DET stands for Dry Element Technology which is the heating technology Bathroom Butler uses for heated towel rails. Simply explained a silicone coated heating wire is thread through the bars of the heated towel rail and when the power is switched on the heating wire gets hot which in turn heats up all the bars at once. This new technology allows for several benefits that would otherwise not be possible.

Which is better, Fluid filled or DET heated towel rails?

Bathroom Butler has found DET to be better than Fluid Filled for several reasons, DET heated towel rails contain no thermal fluid thus there is no possibility of any leaks; DET heated towel rails are lighter and thus easier to install; DET heated towel rails also heat up quicker than Fluid Filled, thus making them more economical.

How long will it take my heated towel rail to heat up?

10-15 minutes for Bathroom Butler DET heated towel rails to heat up to 30°C above room temperature, whereas the older Fluid Filled models can take anything from 60-90 minutes to heat up to working temperature.

Where is the switch for the device?

If you purchase a Bathroom Butler DET heated towel rail with PTSelect Switch or TDC Timer then the switch will be located on the bottom left.

What is the PTSelect Switch?

PTSelect is short for the Personal Temperature Selection Switch which is discretely built into our heated towel rails with the designation PTS.  The flexibility of the PTSelect switch allows users to adjust the temperature as desired for all year-round use and affords control over running costs by switching on and off the heated towel rail.

What is the TDC Timer?

TDC Timer is short for Total Digital Control Timer, which is elegantly built into our heated towel rails with the designation TDC.  The advanced features of the TDC Timer allows users to program the heated towel rail to automatically switch on and off.  The TDC Timer also has temperature adjustment so that users can increase or decrease the temperature of the unit to their personal liking for all year round use.  The features of the TDC Timer help conserve energy and reduce running costs by as much as 75%.

If the heated towel rail is designed to run 24/7, then why add a control switch?

Light bulbs are also designed to run 24/7, but when homeowners leave the room, they should switch the light off. So like any modern day appliance heated towel rails should be supplied with a switch to allow users to switch them off when not in use. Anything less would be wasteful.

What is the difference between a radiator and a heated towel rail?

Radiators are very popular in Europe and are designed as part of the central heating system of the home to heat the entire bathroom, and therefore use large amounts of electricity, between 600 Watts and 1500 Watts. While heated towel rails are not designed to heat the bathroom, their main purpose is to dry your bath towels and therefore use very little electricity, between 60 Watts to 120 Watts.

What is the difference between a towel warmer and a heated towel rail?

A towel warmer is an appliance that is similar to a dryer and it is used to physically warm bath towels, it looks like a bucket and approximately 500 Watts of electricity. Heated towel rails on the other hand are designed to dry bath towels while adding a touch of warmth and use a maximum of 120 Watts of electricity. Not only are heated towel rails functional by providing a place for your bath towels to hang neatly and dry, but they are also décor items in bathrooms and are often used by interior designers as a design feature.

What is the difference between a heated towel rail and a heated towel rack?

A heated towel rail is also sometimes referred to as a heated towel rack, this is just a different way of naming the same product.

Where does the power cable for the element come out?

Bathroom Butler heated towel rails have a DUAL ENTRY electrical connection. This means that each heated towel rail has both bottom left hand and bottom right hand electrical connections. Therefore when installing the heated towel rail you can choose which side to connect the electrical power.

What are the amperages of the heated towel rails?

Refer to the specifications of the specific heated towel rail.

How much does it cost to run my heated towel rail?

On average the running cost (24hrs a day) can be worked out to be 0.34 cents* per watt per day. Bathroom Butler also offers two different power saving options, PTSelect Switch and TDC Timer enabling savings from 60% upwards. *Price includes VAT.

How do I save electricity by using the power saving controllers?

By using the controllers as they have been intended, by switching off the heated towel rail when not in use and by adjusting the temperature, consumers can reduce running costs by up to 75%. In our experience we have found that it takes approximately 4 hours to dry damp towels. It is, therefore only logical to switch off your heated towel rail once your towels are dry.

Are the heated towel rails thermostatically controlled?

No, the heated towel rails are designed to reach 30-35°C above room temperature (20°C) with no towels and 60-65°C above room temperature (20°C) with 4 layers of towels. To provide freedom of temperature choice Bathroom Butler DET heated towel rails are available with a built-in power control option of either the PTSelect Switch or TDC Timer which enables users to adjust the temperature of the unit.

Can I adjust the temperature of my heated towel rail?

Yes, most of Bathroom Butler’s DET heated towel rails are available with either, PTSelect Switch or TDC Timer, which allows users to adjust the temperature of the heated towel rail, increasing it in winter to dry towels and add a touch of warmth; and reducing it in summer to dry towels.

What is the surface temperature of the heated towel rail?

The heated towel rails are designed to reach 30-35°C above room temperature (20°C) with no towels.

Does Bathroom Butler manufacture Fluid Filled type heated towel rails?

No, Bathroom Butler has discontinued its Fluid Filled heated towel rails due to DET heating technology being more advanced than the older Fluid Filled heating technology.

FAQ Bathroom Accessories

Every detail is well considered. Our bathroom accessories are made from one of the finest grades Stainless Steel, combined with flawless design and meticulous engineering. 

INSTALLATION

What tools do I need to install my Bathroom Butler bathroom accessories?

To install our bathroom accessories in a masonry (brick) wall you need a Hand Drill Machine, Tape Measure, Pencil, Spirit Level Screw Driver and various drill bits (Ø10mm Spade Bit, Ø6mm masonry drill bits).

PRODUCTS

What is the RIGID Loc Mounting system?

The RIGID Loc is a unique mounting method for bathroom accessories designed and engineered by Bathroom Butler that prevents accessories from coming loose. At Bathroom Butler we believe in a business ethos of continuous innovation and designing products by listening to what customers have to say. One of the most common problems with bathroom accessories is that the grub screws need constant retightening to prevent the accessories from coming loose. Bathroom Butler’s RIGID Loc Mounting System was specially engineered to overcome this problem. The patented design ensures Bathroom Butler’s accessories remain firmly secured in place.

Why is the RIGID Loc Mounting System better than the traditional fixation method using grub screws?

The RIGID Loc Mounting System has been tested vigorously for performance and durability in-house. A strenuous knock test was developed to simulate the vibrations caused by daily use of various bathroom accessories. The RIGID Loc Mounting System passed more than 100 000 knocks which is incredible compared to the traditional grub screw fixation which failed after only 300 knocks.

How does RIGID Loc work?

As DIY products, Bathroom Butler accessories are easy and simple to install. A screw with a T-shaped barrel clamps down on the wall fixing. As you slide the accessory over the wall fixing, the barrel fits neatly into its groove. When you tighten the screw the T-shaped barrel slides down into place, pulling the accessory tight against the wall. The barrel is then locked into place.

Why do you supply Fischer® UX Wall Plugs with the product?

When we were designing the RIGID Loc Mounting System we found that there were two parts to having a secure mounting. The first is the fixing of the mounting bracket to the wall and the second is the fixing of the accessory to the mounting bracket. We solved the problem of a secure mounting between the accessory and mounting bracket with RIGID Loc, but we also found a problem when fixing the mounting bracket to the wall. The basic problem is that most walls today are very soft resulting in a problem of oversized holes being drilled and also many installers using the closest drill size they have in their toolbox again resulting in oversized holes. We found that when using original Fischer® UX Wall Plugs, the mounting bracket is still secure even in oversized holes.

Can I install my bathroom accessories on dry wall?

Yes, you can install Bathroom Butler RIGID Loc bathroom accessories on a dry wall using the original Fischer® UX Wall Plugs supplied with the product. Provided the dry wall is thicker than 24mm or you can fasten directly into a stud.

Should I remove the template after I've drilled my holes?

No, you must not remove the template. The reason for this is that the mounting template actually forms part of the RIGID Loc Mounting System by acting as a non-slip surface between the wall and the ribbed back of the mounting bracket.

Does it matter which way the RIGID Loc barrel is inside the product?

Yes it does matter which way the RIGID Loc barrel is positioned. The little legs must be facing downwards like legs on the ground. The purpose of the legs is to make sure the RIGID Loc barrel does not rotate when the screw is tightened.

When do I know I've tightened my bathroom accessories enough?

You know you have tightened the RIGID Loc bathroom accessories enough when the cover plate is tight against the wall. To achieve this, make sure that you hold the Allen key on the long end to get as much leverage as possible.

Does glue mounting work?

In our opinion there are too many sensitive installation requirements with all the glue mounting systems at this point in time. Until a glue has been developed that is not sensitive to small amounts of dirt, dust and moisture we do not believe in offering a glue mounting.

Once installed, can I remove my RIGID Loc bathroom accessories?

Yes, you can remove your bathroom accessories from the wall by loosening the screw using the Allen key. You will however notice that it is more difficult to loosen the screw than it was to tighten it – this is RIGID Loc in action.

Does it matter which way I install the RIGID Loc mounting bracket?

Yes, it does matter which way you install the RIGID Loc mounting bracket. If it is not installed the correct way around, the accessory will not slide over the mounting.

Do I have to use the screws & plugs you supply?

No you do not, however we highly recommend that you do as it will make for a more secure mounting.

What size hole should I drill for my bathroom accessories?

For the Fischer® UX Wall Plugs you should use Ø6mm drill bit. If you drill a hole that is too big then it will weaken your mounting.

What material are Bathroom Butler Bathroom accessories made from?

All Bathroom Butler bathroom accessories marked SS304 are made from Grade 304 Stainless Steel which is one of the more premium grades of commercial stainless steel available.

Will my bathroom accessories rust?

No, all bathroom accessories marked SS304 are made from Grade 304 Stainless Steel which has the inherent property of being rust resistant.

How can I take care of my Stainless Steel bathroom accessories?

Simply wipe your product down regularly with a warm damp cloth then buff it dry. Dust particles contain contaminants, and if they are allowed to settle on any product for long enough, they will eventually cause marks to form.

  • Removing light scratches: Metal polish can be used to remove light scratches or blemishes.
  • Tile grout cleaner is out: Never use tile grout cleaner on your GRADE 304 Stainless Steel products, as it will cause brown marks that are almost impossible to remove. If you are retiling your bathroom – it is always better to remove any stainless steel fittings or fixtures beforehand, and only re-install them once the grout has been successfully applied and the excess tile grout has been removed.
  • Steel wool is a no-no: Never scour the surface with steel wool, as it will cause scratches on your Stainless Steel product and it will contaminate the surface.
  • Chlorine will damage the surface: Avoid any household detergents that contain Chlorine as this can affect the surface finish of your Stainless Steel product.
Can I purchase spares such as extra tumblers and brushes?

Yes, Bathroom Butler carries spares for all of its products.

Can I mount my Bathroom Butler accessories to glass?

Yes, Bathroom Butler has developed a glass mounting for its accessories to allow for secure mounting to glass panels such as shower doors. The holes in the glass need to be drilled prior to the glass being tempered.